- 10263 GANDY BLVD N APT 2114 ST PETERSBURG FL 33702
- (857) 788-2331
- help@sunseasurfboards.online
Welcome to the FAQ Center at sunseasurfboards.online!
Q: How do I place an order?
A: Browse your favorite surfboards on the website, select the specifications and quantity, click “Add to Cart,” then proceed to the checkout page to fill in your shipping information and complete the payment.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), debit cards, and other secure payment methods.
Q: Can I modify or cancel my order?
A: Orders will be processed as soon as possible after submission. For modifications or cancellations, please contact customer service as soon as possible; orders cannot be cancelled once shipped.
Q: What is the delivery area?
A: We primarily provide delivery services within the United States. Some international orders can be delivered; please contact customer service for confirmation.
Q: How much is the shipping cost?
A: Shipping costs are calculated based on the order weight, size, and delivery address. The final amount will be displayed on the checkout page.
Q: How long does it take for my order to arrive? A: Within the US: Order processing 1–3 business days, shipping 3–7 business days.
International orders: Order processing 2–5 business days, shipping 7–21 business days, may vary due to customs delays.
Q: Can I track my order?
A: Yes! We will provide a tracking number after shipment so you can check the logistics status at any time.
Q: Are children’s surfboards safe?
A: Our children’s surfboards are made of lightweight materials and have a safe design, suitable for beginners and children, but adult supervision is still recommended.
Q: How do I use an inflatable surfboard?
A: Inflatable surfboards inflate and deflate quickly and are portable. Please follow the instructions and avoid contact with sharp objects.
Q: Can wooden decorative surfboards be used for surfing?
A: Wooden surfboards are for decoration and display only and are not suitable for actual water sports.
Q: Can I return or exchange this product?
A: Please refer to our return and exchange policy page. You must apply within 14 days of receiving the goods and keep the goods unused and in their original packaging.
Q: What if I receive a damaged item?
A: If the item is damaged in transit, please contact customer service within 48 hours and provide photos. We will assist with processing an exchange or refund.