Delivery And Shipping

Welcome to sunseasurfboards.online. To ensure your surfboard purchase is delivered safely and quickly, we have established the following shipping terms.

1. Shipping Scope
   Domestic Shipping: We offer delivery services throughout the United States, including all 50 states and Washington, D.C.

International Shipping (Overseas Orders): We can provide delivery services to some countries/regions. However, please note that international shipping may involve customs duties, import taxes, and other import/export regulations. Costs and delivery times vary by country. Please contact customer service to confirm international orders before placing them.

2. Shipping Time

Domestic Orders:
Order Processing Time: 1–3 business days
Standard Shipping Time: 3–7 business days (may be slightly delayed depending on destination)
Expedited Shipping (if applicable): 1–3 business days
International Orders:
Order Processing Time: 2–5 business days
International Shipping Time: 7–21 business days, depending on destination and customs clearance.
Customs may cause additional delays; please be patient.

3. Logistics Partners
   We partner with the following logistics companies to ensure safe and timely surfboard shipping:
   Domestic: USPS (United States Postal Service), UPS, FedEx
   International: DHL, FedEx International, USPS Global
   After shipment, we will provide a tracking number so you can check the tracking status at any time.
4. Shipping Costs

Within the US: Shipping costs are calculated based on order weight and delivery address; the final amount will be displayed at checkout.
International Orders: Shipping costs are calculated based on destination, weight, and shipping method.
Customs and Import Duties: International orders may incur additional customs or import duties, which are borne by the recipient.

5. Import/Export Standards and Precautions
   International shipping may be affected by the customs, laws, and import restrictions of the destination country.
   Some countries may prohibit the import of certain materials or surfboard types; please confirm before placing your order.
   We comply with US export regulations to ensure legal and safe shipping.
   Customers are responsible for any customs duties, taxes, and other charges incurred on international orders.
6. Damage and Loss
   We rigorously inspect each surfboard before shipment and use secure packaging.
   In case of damage or loss during transit, please contact customer service within 48 hours of receiving the goods and provide relevant photos or logistics information. We will assist in processing claims or arranging replacements.